Privacy Policy

At Travel Far Ltd, safeguarding your privacy and ensuring the protection of your personal data is our top priority. This Privacy Policy explains in detail how we collect, process, store, and share your information when you use our website, engage with our services, or contact our team. We are committed to maintaining your trust by operating with transparency and complying fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

 

1. Who We Are

Travel Ltd is a travel service provider specialising in flights, hotel bookings, transfers and travel-related assistance for customers within the UK and abroad. As a company that deals with sensitive personal and booking data, we understand the responsibility of managing your data with utmost care. This policy outlines your rights and our responsibilities with respect to personal data collected via our website, customer service channels, and through third-party services we integrate with.

 

2. What Personal Data We Collect

We collect various types of personal information that are essential to delivering our services and improving your experience. This may include but is not limited to:

• Full name, as provided during account registration or booking

• Email address used for communication, booking confirmations, and support

• Phone number, for contact purposes relating to bookings or urgent updates

• Residential address, which may be required by hotels or payment providers

• Profile photo, where voluntarily uploaded by the user

• Booking preferences and accommodation history

• Marketing preferences, such as whether you have opted in to promotional communication

• Device and browser data collected through analytics tools, including session duration, page interaction data, and referral sources

We do not collect or process sensitive categories of personal data unless explicitly required to fulfill a service (e.g. accessible travel arrangements).

 

3. How We Collect Your Data

Your data is collected directly when you:

• Register for an account on our platform

• Complete a hotel booking form

• Subscribe to newsletters or promotional material

• Engage with customer support or our live chat facility

• Participate in surveys, promotional campaigns, or giveaways

• Browse our website, which may involve cookies, local storage, or session-based tracking

We ensure that any data collected is adequate, relevant, and limited to what is necessary for the purpose intended.

 

4. Why We Use Your Information

The data we collect allows us to provide a high-quality, secure, and personalized experience to all our customers. Key purposes include:

• Facilitating and confirming hotel bookings and travel arrangements

• Enabling secure login and user authentication through session-based storage

• Detecting and preventing fraudulent or suspicious activities

• Sending confirmation emails, alerts, or relevant service updates

• Managing customer queries or complaints in a timely manner

• Offering promotions or offers via email or SMS (only where consent has been provided)

• Conducting analysis to improve platform performance, content delivery, and customer satisfaction 

We strive to use your data responsibly and never for purposes incompatible with your expectations.

 

5. Legal Grounds for Processing

Under UK GDPR, we process your personal data based on one or more of the following lawful bases:

• Consent: When you provide clear permission for us to process your data for specific purposes, such as marketing.

• Contractual necessity: To carry out our contract with you, including processing your booking and managing your account.

• Legitimate interests: For purposes such as fraud prevention, service improvement, or internal analytics.

• Legal obligations: In rare cases, where we are required to comply with legal or regulatory obligations.

You may withdraw your consent for marketing at any time without affecting the lawfulness of processing before the withdrawal.

 

6. Sharing Your Data with Third Parties

To effectively deliver our services, we may share your data with trusted third parties under strict data processing agreements. These include:

• Payment gateways, who require your name, email, phone, address, and card details to process transactions securely and initiate refunds.

• Hotel and accommodation providers, to verify your identity and confirm the details of your stay.

• Analytics and tracking platforms, such as Google Analytics and Mouseflow, to help us understand user behavior and improve site functionality.

• Marketing and email automation platforms, but only where you have opted-in for promotional messages.

• Third-party plugins, including customer support systems which may use cookies and encrypted data.

Some third parties may process data outside of the UK or EU. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information.

 

7. Data Storage and Security

All personal information is stored within secure systems located in the United Kingdom. Our storage practices include:

• Hosting with secure cloud infrastructure featuring encryption

• Use of OTP (One-Time Password) verification for account activities

• Two-Factor Authentication (2FA) on all sensitive systems

• Session-based login environments to reduce persistent data exposure

• Access controls and audit trails to monitor internal data access

We conduct regular reviews of our security practices to ensure data is not lost, misused, accessed without authorization, or altered.

 

8. Your Rights

You are entitled to exercise the following rights under UK GDPR:

• Right to access: Request a copy of the personal data we hold about you. 

• Right to rectification: Request correction of inaccurate or incomplete information.

• Right to data portability: Ask us to transfer your data to another service provider in a readable format

• Right to object: Object to the processing of your data for specific purposes.

• Right to withdraw consent: Unsubscribe from marketing communications at any time.

Currently, you can access and edit your data through the account section of our website. If you'd like to make additional requests (e.g., data access or portability), please contact us at the email address provided in the Contact section below.

 

9. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this policy. At this time, there is no automated data deletion process in place. Data related to bookings and customer records are stored indefinitely, unless and until a future deletion framework is implemented

 

10. Marketing Communications

By registering an account, you consent to receive our email communications, with the option to unsubscribe at any time.

If you opt in to receive marketing communications from us, we may contact you via email or SMS to share promotions, travel tips, new deals, or service updates. We will always seek your consent before enrolling you in marketing.

To opt out of marketing communications, you may:

• Click the "unsubscribe" link in any promotional email

• Contact our customer support team via email

Opting out will not affect transactional emails related to bookings or account activity

 

11. Children’s Data

We do not knowingly collect personal data from children under the age of 18. Where children are included in a booking (e.g., as part of a family trip), the information is provided by a parent or guardian solely for the purpose of travel verification with hotels or suppliers. We do not use children’s data for marketing or profiling.

 

12. Cookies and Local Storage

We currently do not use cookies to store user data. However, we utilize local and session storage to manage booking sessions and account logins. This may include temporary storage of:

• User profile data after login  

• Booking information

• Session time stamps

Third-party services such as Tawk.to (chat support)and analytics tools may deploy cookies to function properly. These cookies are encrypted and managed by the respective providers

We plan to implement a cookie consent banner in the future to allow users granular control over cookie settings.

 

13. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, or business operations. When updates are made, we will change the "Last Updated" date at the top of this document. We encourage users to periodically review this page to stay informed.

 

14. Contact Us

If you have any questions, requests, or complaints relating to this Privacy Policy or how your data is handled, please contact us via e-mail:

 

Info@travelfar.co.uk

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We aim to respond to all data-related queries within 30 days, in line with our obligations under UK GDPR.

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For non-essential third-party cookies, we will obtain your explicit consent before they are set. If you decline, these cookies will be blocked. We are implementing a Cookie Consent Management Platform to allow you full control over your preferences.